Learn how to successfully deal with end-use natural gas and electric power customers; identify and develop attention-getting products; and capture sales decisions.

Today's energy prices are more volatile than they have been in decades, and recent high prices have caught the attention of all energy users. If you work in or support a customer sales department for a utility or energy marketer, or if you buy energy, this course will give you the tools to improve your customer relationships, satisfy end-user needs and optimize your profit margins. View Past Seminar Attendees

What You Will Learn:

• Understand the variety of choices customers have when they buy electricity or natural gas.

• Learn the 7 different types of customers you will encounter, and what criteria are important to each of them.

• Acquire the detailed knowledge necessary to structure successful win/win deals and secure long term customer relationships.

• Learn how to identify the issues that are important to your customer and understand how to work through differences to optimize outcomes.

• Gain a better understanding of the natural gas and electric power markets from both a retail and "big picture" wholesale perspective.

• Acquire insight on where energy prices and supplies are heading and why.

• Learn how to develop creative end-user pricing alternatives to satisfy customers during these difficult times.

Seminar Agenda

Morning: The detailed seminar agenda is being prepared. Please call 412-494-0450 for more information.

Afternoon: The detailed seminar agenda is being prepared. Please call 412-494-0450 for more information.

Your Instructor

Jim Crist is President of Lumen Group, Inc. headquartered in the suburbs of Pittsburgh. He has over 30 years experience in the energy industry covering coal, gas, oil, propane, and electricity. Jim has conducted many strategic studies of the industry and prepared market and business assessments for several large energy companies. Before founding Lumen Group in 1996, Jim spent 20 years working for major energy companies in engineering, technology development and marketing. He has served as marketing vice president in both regulated and deregulated entities. He has participate in rate proceedings covering base rate cases, energy cost cases, complaints, and industry deregulation. He is a professional witness in rate proceedings and covers many topics.

Who Should Attend this Seminar?

Utility analysts, utility employees involved in customer service, sales, or marketing, Utility commission employees, industrial customers, commercial customers, Energy producers, utilities, electric generators, and marketers; energy and electric power executives; traders; marketing, sales, purchasing & risk management personnel; accountants; trading support staff; auditors; attorneys; government regulators; plant operators; engineers and corporate planners.

Prerequisites

This fundamental level group live seminar has no prerequisites. No advance preparation is required before the seminar.

Why Choose PGS?

Since 1996, PGS seminars have been known for their clear explanations and in-depth content. Register for a PGS program today, and team up with the leader in electric power and energy education. Over 3,000 energy and financial professionals have already attended PGS Energy Training's proven courses. View Past Seminar Attendees

Prices

Please call 412-494-0450 for pricing information.

CPE Credits

This group live seminar is eligible for 7.0 CPE credits. Be aware that state boards of accountancy have final authority on the acceptance of individual courses for CPE credit. As of January 1, 2002, sponsored learning activities are measured by program length, with one 50-minute period equal to one CPE credit. One-half CPE credit increments (equal to 25 minutes) are permitted after the first credit has been earned in a given learning activity. You may want to verify that the state board from which your participants will be receiving credit accept one-half credits. For more information on PGS policies regarding administrative matters and complaint resolution, please contact our offices at 412-494-0450.

PGS  Energy Training is registered with the National Association of State Boards of Accountancy (NASBA)  as a sponsor of continuing professional education  on the National Registry of CPE Sponsors. State boards of accountancy have final authority on  the acceptance of individual courses for CPE  credit. Complaints regarding registered sponsors  may be addressed to the National Registry of  CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org. CPAs interested in attending any seminars  should contact our offices for details on CPE credits granted and any prerequisite requirements.